A.  General

Q:  What is a reference laboratory?

A:  A reference laboratory is a laboratory qualified to determine the accuracy of test scores when there are questions about the test results from other labs.

Q:  When is the toll-free customer service line available?

A:  Our customer service reps are available to serve you between the hours of 9am and 5pm EST Monday thru Friday.

Q:  I have already ordered and had my blood drawn… can I add an additional test without having to get my blood re-drawn?

A:  It depends.  CA-125, automated and manual differentials, serum zinc, CA-19-9, C-Reactive protein, and VAP can NOT be added after you have had your blood drawn.  All other additional tests can be added after your blood is drawn as long as there is enough blood serum remaining and it has not been longer than seven to fourteen days since your blood draw.  If you meet these requirements, please call us toll-free at 877-468-6934 so we can promptly add the tests you want to your order.

Q:  I have already been tested at another lab.  Can I send you my test results and have you interpret them?

A:  No.  But why, you ask… Unfortunately accuracy is not a given in the blood test industry.  We have invested substantial amounts of time and money to develop the high quality, accurate system we use for all of our blood tests today.  As a result, it would be irresponsible of us to provide any interpretation of results from another lab when the actual results may not reflect what is going on inside your body.

Another reason why we don’t is because our system is designed to receive results electronically.  This allows us to minimize the time involved in receiving information, to ensure accuracy and to keep costs down.  The process of having our computer talk to the lab computer requires a detailed, expensive, and consistent process.  Different labs report their scores differently, use different tests and equipment, use different reference ranges and so on and therefore we cannot link electronically.  Manually receiving, reviewing, interpreting, processing and reporting on another lab’s tests is not cost effective and would slow up the process for other clients.

Lastly, it would be rare that another service would run the complete series of tests that we run and therefore the interpretation would fall short of our high standards.

Q:  I live outside of the United States.  Can I use YFH’s services?

A:  We do have clients who live in other countries.  But, they do their testing when they are in the U.S.  We look forward to having the ability to do our services internationally, but that option is not available at this time.

Q:  Can infants be tested?

A:  Yes, infants can be (and have been) tested.  Getting a child started on the right nutrition plan at an early age gives them the best foundation for learning, muscle development, and behavioral issues, which will impact the child for the rest of his/her life.

Q:  If the serum zinc, manual differential, and manual red blood cell morphology tests are so important, why are they not available in the Test Only division?

A:  The Test Only division was designed for health professionals and their patients.  One of their needs was to keep the pricing as low as possible.  The serum zinc, manual differential and manual red blood cell morphology are some of the most expensive and hard to run tests we offer.

Q:  Is the manual differential and manual red blood cell morphology the same as live blood cell analysis or darkfield microscopy?

A:  No.  The manual differential and manual red blood cell morphology tests are very specialized tests performed by highly skilled lab technicians.  Secondly, they are quantitative in nature.  Live blood cell analysis is subjective in nature.  Your analysis is strictly based on the skill level and interpretation of the person doing the analysis.

Additionally, the results you receive from live blood cell analysis cannot be used for diagnosing or treating illness or disease.  Furthermore, it is not well respected by doctors and would rarely, if ever, be considered or even looked at by your personal physician.  Manual red and white blood cell analysis (what we do) on the other hand, is considered very useful by doctors and is frequently used to diagnose and treat illness and disease.

Q:  I notice you test blood type in each first-time HealthPrint, are your nutritional suggestions the same as the ones in the Eat Right For Your Type diet book?

A:  While YFH agrees with Dr. Peter D’Adamo that blood type is an important consideration, the nutritional suggestions made by YFH are not the same as the ones in his book.  Our nutritional suggestions are customized based on your blood type and blood test results rather than just being based on your blood type.

Q:  What do I do if I have lost my blood test kit or envelope?

A:  Please call our toll-free number: 1-877-GO-TO-YFH (877-468-6934) and speak with customer service.  They will assist you.  Lost kits and requisitions will have to be replaced and this means paying a $40.00 charge when delivery has been confirmed.